Shipping and Return Policy
Shipping, Returns & Exchanges
We want you to feel confident every time you order from WindRider. Below are quick answers to the most common shipping, return, and exchange questions.
Quick highlights:
✔ Free U.S. shipping on orders over $99
✔ Free returns on eligible items
✔ Free exchanges on eligible items
✔ 30-day return window on most products
✔ Some products include an extended 99-day window
Shipping FAQs
How long does shipping take?
Standard shipping typically takes 2–5 business days once your order ships.
How long does it take to process my order?
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders over $99.
What carriers do you use?
We ship with UPS and USPS. The carrier may vary based on your location and the best available delivery option.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship internationally. International customers are responsible for any duties, taxes, customs fees, or import charges required by their country.
What happens if my package is lost?
If your package is lost in transit, we’ll help make it right. Contact us and we’ll work with you on a replacement.
What if tracking says delivered, but I can’t find my package?
First, please check around your delivery location, mailbox, front desk, parcel locker, and with neighbors. If you still can’t locate it, contact us and we’ll help resolve the issue.
Returns & Exchanges FAQs
What is your return policy?
Most items can be returned within 30 days unless otherwise noted. Some products may include an extended return window, such as 99 days, which will be listed on the product page.
Do you offer free returns?
Yes. We offer free returns on eligible items. We’ll cover the return shipping cost.
Do you offer free exchanges?
Yes. We offer free exchanges on eligible items so you can get the right size, color, or style.
What condition does my item need to be in?
Returned items must be in like-new condition. That means unworn, unwashed, clean, and free of damage, stains, odors, pet hair, or signs of use.
Do I need the original tags?
No. Tags are not required, but the item must still be in like-new, resellable condition.
How will I receive my refund?
Refunds are issued to the original payment method.
How long does a refund take?
Once your return is received and inspected, refunds are typically processed within 5–7 business days. Your bank or card provider may take additional time to post the refund.
Are clearance items returnable?
Clearance items are not eligible for free returns or free exchanges unless otherwise stated. Please check the product page before purchasing.
Items That Cannot Be Returned
Are custom items returnable?
No. Custom or special-order items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Are Logoed Shirts returnable?
No. Logoed Shirts are Partner Program items and are final sale. They are not eligible for returns or exchanges unless they arrive damaged or defective.
Are Partner Program shirts returnable?
No. Partner Program shirts, including Logoed Shirts, are final sale and cannot be returned or exchanged unless damaged or defective.
Damaged or Defective Items
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us with a photo of the issue. We’ll send a replacement and provide a return label for the defective item.
Do I need to return a defective item?
In most cases, yes. We’ll provide a prepaid return label if we need the defective item sent back.
Important Notes
Can a return be declined?
Yes. We reserve the right to decline returns that do not meet our condition requirements or fall outside the return window.
What if someone abuses the return policy?
We reserve the right to limit or decline returns or exchanges in cases of excessive, unusual, or repeated return activity.
Where do I go if I need help?
If you have questions about shipping, returns, exchanges, or a specific order, contact us. We’re happy to help.