Privacy Policy

Privacy Policy for WindRider

Last updated: 12/20/2024

This Privacy Policy describes how WindRider (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from windrider.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.
  • Provide or improve the Services.
  • Comply with applicable legal obligations.
  • Enforce applicable terms of service.
  • Protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. Below are the categories of personal information we collect:

Information You Provide to Us

  • Contact Details: Name, phone number, email address, and shipping or billing address.
  • Order Details: Order history, payment information, and purchase details.
  • Account Details: Username, password, and account preferences.
  • Customer Support Information: Any details shared during interactions with customer support.

Information We Collect Automatically

We may collect certain information automatically when you use our Services:

  • Device information (e.g., IP address, browser type, operating system).
  • Usage data (e.g., pages visited, time spent on pages, navigation paths).

Information from Third Parties

We may receive personal information from third-party partners such as:

  • Payment processors to validate payment details.
  • Shipping carriers for delivery updates.
  • Advertising and analytics partners.

How We Use Your Personal Information

Providing Services

We use your personal information to:

  • Process transactions and fulfill orders.
  • Create, manage, and maintain your account.
  • Provide customer support and resolve issues.

Marketing and SMS Communication

We may use your personal information for marketing and promotional purposes, including sending communications by email and SMS text message. By providing your phone number and opting into SMS communications, you consent to receiving promotional messages, updates, exclusive offers, and order-related notifications from WindRider via text message.

  • You can opt out of receiving marketing SMS messages at any time by following the opt-out instructions provided in the SMS message or by contacting our customer support team.
  • Opting out of marketing messages will not affect transactional messages necessary for order processing or customer support.

Your information will not be shared with third parties for their marketing purposes without your explicit consent.

Improving Services

We use data to analyze trends, improve site navigation, and enhance the user experience.

Security and Fraud Prevention

We may use your information to detect, investigate, and respond to fraudulent activity or security threats.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Recognize repeat visitors.
  • Store preferences and settings.
  • Measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Blocking or disabling cookies may impact certain features of the Site.

How We Share Your Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services such as payment processing, shipping, and analytics on our behalf.
  • Business Partners: Partners for marketing or promotional purposes, subject to your consent.
  • Compliance with Laws: Authorities or regulators when required by law or for legal proceedings.

Security and Retention of Information

We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse.
Personal information will be retained as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal obligations.

Your Rights

Depending on your location, you may have rights related to your personal information, including:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information.
  • Opt-Out: Opt out of marketing communications, including SMS.

To exercise your rights, contact us using the information provided below.

Do Not Track

Our Site does not currently support Do Not Track (DNT) browser signals. However, we respect opt-out preferences through mechanisms such as Global Privacy Control (GPC).

Children's Privacy

The Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child under 16 has provided us with personal information, please contact us, and we will delete the information promptly.

International Data Transfers

If you access our Services outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to the transfer of your data to the United States.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@windrider.com
Phone: 6123382170
Address: 5544 Malibu Dr Edina, MN 55436

Thank you for trusting WindRider with your personal information.